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2 Nov 2016

Full-Time Support Engineer

Uni Systems – Posted by admin Brussel, Brussels Hoofdstedelijk Gewest, Belgium


Job Description

Support Engineer

Ref: SESTIS/10.2016

We currently have a vacancy for a Support Engineer, to offer his/her services within a European Institution in Brussels.

Tasks & Responsibilities

The consultant/s shall be requested to perform various tasks related to the projects, products, applications and services managed by the ICT unit. The tasks will include:

  • Gather business and technical requirements from the stakeholders and produce technical specifications;
  • Perform product (hardware and software) market research and issue recommendations for related change requests and projects;
  • Analyse the security risks of the solution and include mitigation measures implementing the IT Security Policy of the Commission;
  • Produce proof of concept implementations in the Lab;
  • Produce documentation for transferring the solution to production;
  • Work closely with other members of the team and the production teams, organise meetings and diffuse information;
  • Maintain and support the dedicated testing lab (aka the atelier);
  • Support of PCs, notebook, hybrid mobile devices, smartphones, tablets, servers and network operating systems;
  • Support of PC, notebook, smartphone, media tablet, server and peripheral (printers, copiers, scanners, etc.) hardware (assembling, testing, part replacement, maintenance);
  • Installation, update and administration of PCs, smartphones, tablets, servers and network operating systems;
  • Pro-active follow up on the technology advances of the hardware and software related to PCs, notebook, hybrid mobile devices, smartphones, tablets, servers and network operating systems;
  • Resolution of problems across the Commission’s computing environment, relating to the above products and technologies (problem diagnosis, troubleshooting, escalation to external product suppliers and reporting via the Central Help Desk);
  • Support of anti-virus (and anti-malware) services (product support, interventions, and prevention activities);
  • Participation in technical support activities relating to the integration of hardware, operating system and application software for Windows workstations, Windows servers, Red Hat servers and mobile devices under iOS, Android or Windows Phone resulting in “Reference Configurations”;
  • Support of system management products and tools for the Windows platforms;
  • Participation in product evaluations for system management tools for the Windows platforms, including market survey, technical evaluation, testing and preparation of technical reports;
  • Participation in product evaluations for open source software, including market survey, technical evaluation, testing and preparation of technical reports;
  • Production of technical documentation (compilation of user guides, documentation of procedures, evaluation reports, etc).

Skills and Experience

  • Post-secondary-school Training in IT institute (3-year program) certified by a Bachelor’s diploma or equivalent. Contract provisions apply in the case that the qualifications cannot be fulfilled;
  • 8 years relevant experience. Relevant experience represents work experience in which the candidate has actively used technologies, knowledge and skills mentioned in the job description above;
  • Experience of software distribution and asset management systems;
  • Certification of ITIL for service delivery and service support (demonstrated by a valid certificate in at least “ITIL Intermediate Level”, or equivalent, e.g. ITIL Foundation Level and proven practical experience at least one calendar year of applying ITIL for service delivery and service support );
  • Experience of software development in high-level programming languages and iOS and/or Android apps development;
  • Technical presentation skills & Background knowledge in Project Management;
  • Microsoft Certified Solution Developer status, MCSE (or equivalent);
  • Proven experience in the abovementioned tasks is essential;
  • Knowledge of Windows Server 2012 R2 and 2008 R2, Windows 7 Enterprise and Windows 8.x, Windows Phone, MS Office 2010 Professional suite (or above);
  • Knowledge of asset management solutions like Landesk or WSUS, McAfee Anti-Virus products and their central management tool ePO and Microsoft EMET is a plus;
  • Mastering scripting languages like PowerShell or vbs;
  • Being able to using these scripting languages in order to test compliance of end points (combining information form the Asset management database, patching database and Anti-Virus databases for instance);
  • Knowledge of security concepts and methodologies, and on how these concepts are implemented in operating systems and system management solutions;
  • Knowledge of Red Hat Enterprise Linux, POSIX/SUS V3 and open source software and MS Office 2010 Professional suite (or above);
  • Knowledge of at least one scripting/batch language for the Windows environment, in particular Powershell;
  • Knowledge of Windows installation and deployment tools, based on scripting and cloning techniques;
  • Knowledge of networking (TCP/IP, VPN), PC hardware, Active Directory and the ITIL framework;
  • Good interpersonal relations skills and Ability to pro-actively follow the technology progress and make sound recommendations based on that;
  • Enthusiasm and motivation to work, strong teamwork abilities, Flexibility and Resilience;
  • Autonomy and potential to develop skills and learn new technologies & Good initiative capability and independent problem solving experience;
  • Project management skills & Service delivery experience and IT service management;
  • Ability to manage parallel tasks and cope with pressure, in particular in crisis situations;
  • Ability to report rigorously on the activities and to draft accurate and qualitative documents.
  • A very good command of English (written and spoken).

How to Apply

Job Categories: IT. Job Types: Full-Time.

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