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21 Aug 2017

Full-Time Lead Vendor Relationship Specialist

SWIFT – Posted by admin Brussel, Brussels Hoofdstedelijk Gewest, Belgium


Job Description

Lead Vendor Relationship Specialist

The IT Vendor Management department owns the end-to-end relationship of IT/Network vendors within SWIFT. The Vendor Manager will be responsible for operational delivery of the network services towards SWIFT and its customers. He/she will ensure that vendor performance is in line with contractually agreed Service levels. He/she has the objective to drive vendors to meet internal and external customer expectations.


  • Respond to internal customers’ requests for assistance and/or information. Support escalation when vendor deliveries or services are not in line with what was contractually agreed or not meeting reasonable expectations. Initiate; organise and manage the communication both internally at SWIFT and with the vendor, ensuring customer impact is well understood and escalations are managed adequately;
  • Show ownership of major failures for a network vendor to deliver their service and drive to conclusion of the issue, including post-mortem phase, identifying root causes and improvement actions;
  • Build and maintain networks within SWIFT and with the vendor at operational management level, this to ensure fast and efficient resolution of issues;
  • Liaise with vendors and internal customers to ensure that the necessary procedures and processes are established in order to deliver and monitor Service Level Agreements (SLA). Lead vendor service/delivery meetings. Own and maintain vendor related processes documentation;
  • Define and improve processes to respond to the operational risk/resiliency needs of customers and improve the effectiveness of the delivery chain;
  • Coordinate the development and participate in analysis of reports/feedback on product/service users, prepare global reports on vendor performance, analysis of issues, and potential vendor-related risks. Monitor risks, mitigations and improvement actions to closure;
  • Follow-up on network deliveries and vendor driven migrations to protect both Swift and its customers interests;
  • Responsible for the reporting on references and asset management of network lines and components. Update cases and reference systems;
  • Participate in vendor and cost performance process to monitor pricing, processes, SLA and technologies;
  • Evaluate and propose sourcing products and services based on business requirements. Support complex projects, applying existing vendor management practices to ensure expected outcomes.


  • University degree or equivalent by experience;
  • 5 to 10 years of experience in a similar position;
  • Financial analysis and budget control experience;
  • Strong analytical skills;
  • Excellent communication skills, ability to communicate with counterparts of different levels in the organization, as well internal as external (vendors);
  • Fluent in English, both written and spoken;
  • Strong team player with sense of initiative;
  • Continuous improvement mind-set;
  • IT/Networking Background would be an asset.

How to Apply

Job Categories: Management. Job Types: Full-Time.

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